We are here when something breaks
The fastest way to get unstuck is to send the details we would need to reproduce the issue on our side — device, OS, app version, and what you expected to happen. Treat this page like a checklist before you hit send.
Before you email
- Confirm you downloaded PeakGevity from the official store listing and are signing in on the official app host linked from this site.
- For subscription issues, open Apple or Google purchase history first — most “missing access” reports are an account mismatch, not a lost payment.
- For bugs, capture screenshots and timestamps. Crop sensitive health data when possible.
Common topics
- Login & access
Password resets run through the app’s auth flow. If you changed email recently, mention old and new addresses so we can locate the account safely.
- Billing & renewals
Mobile subscriptions are managed by Apple/Google. We cannot override store receipts. Include a redacted screenshot of the subscription line item if access is still wrong after restore.
- Workouts or meals “missing”
Tell us whether you were offline, switching devices, or mid-sync. Data integrity issues are prioritized — the workout you did still happened; we want the log to reflect reality.
Response-time SLAs ship with operational maturity — we will publish targets publicly once they are real, not aspirational.
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